7 7
J U N E 2 0 1 4 | O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E
F
irst impressions are everything. For surgical facilities, first
impressions take a lot of preparation in the time before each
patient's procedure to ensure day-of-surgery success. Here
are some practical solutions for smoothing out your pre-
admission process, and reducing delays and canceled cases.
Online forms can avert chaos
Do you remember winter? Jen Watson, BSN, the pre-op/PACU manag-
er at Charlotte (N.C.) Surgery Center does. In the thick of the record-
setting snow and ice storms, she and her staff experienced a 2-day
closure, the sort of contingency that can wreak havoc on a busy sur-
gery center.
P A T I E N T M A N A G E M E N T
Perfect Your
Pamela
Bevelhymer,
RN,
BSN
A GOOD START Don't underestimate the
value of preparation and explanation.
Pre-Admission Process
Advice for starting every patient experience on
the right foot.
David Bernard | Senior Associate Editor
OSE_1406_part2_Layout 1 6/13/14 11:41 AM Page 77
