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O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E | J U N E 2 0 1 4
IDEAS
That Work
T
hree days a week in our morning huddle, I share a compliment
about a staff member. It could be something I've read in a
patient's satisfaction survey, heard in a conversation with a
surgeon or picked up from another of our employees. After presenting
the positive feedback, the employee who's been recognized gets a $1
lottery scratch-off card. It's a small reward, but our employees enjoy
the recognition. And sometimes the card's a winner!
Patty Andrews, RN, BSN, MHA, CNOR
Torrance (Calif.) Memorial Medical Center
patricia.andrews@tmmc.com
RECOGNITION AND REWARD
Share Compliments (and Maybe Cash)
WIN-WIN? Reward staff who go above and beyond with a lottery scratch ticket.
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