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J U N E 2 0 1 4 | O R E X C E L L E N C E. C O M S U P P L E M E N T T O O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E
T
alking to anxious patients on the day
of surgery about out-of-pocket expens-
es and insurance isn't easy. But if
you're not collecting co-pays,
deductibles and coinsurance on the
day of surgery, you're probably leaving thousands of
dollars on the table. You may even be seeing an
increasing number of delinquent and collections
accounts being converted to bad debts and write-
offs. It doesn't have to be that way. As director of the
20
th
Street Surgery Center in Santa Monica, Calif.,
Corrie Massey, MBA, knows what it takes to keep
that hugely important revenue in-house. You won't
want to miss her presentation, "How to Talk to
Patients About Their Insurance Benefits." We
recently talked to Ms. Massey about some of the key
issues involved in getting patients to pay up on the
day of surgery
• Getting patients to pay what they
owe is like pulling teeth. A lot of patients
are confused about their health plan coverage, about
why charges are so high and how we justify those
charges. They don't understand the nuances of their
coverage. Communication is essential. I find that
some patients only want to know how much they're
K I C K E R
G e t t in g Pa t ie n t s t o
Pa y Up On t he Da y of S ur ger y
Learn the keys to collecting out-of-pocket expenses.
Corrie Massey, MBA
where leaders meet, learn and grow together
Speaker Profile
• Director of the
20
th
Street Surgery
Center in Santa
Monica, Calif.
• corriemassey.com
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