Outpatient Surgery Magazine

OR Excellence Feel the Difference - 2014 Session Preview - June 2014

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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6 1 J U N E 2 0 1 4 | O R E X C E L L E N C E. C O M S U P P L E M E N T T O O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E T alking to anxious patients on the day of surgery about out-of-pocket expens- es and insurance isn't easy. But if you're not collecting co-pays, deductibles and coinsurance on the day of surgery, you're probably leaving thousands of dollars on the table. You may even be seeing an increasing number of delinquent and collections accounts being converted to bad debts and write- offs. It doesn't have to be that way. As director of the 20 th Street Surgery Center in Santa Monica, Calif., Corrie Massey, MBA, knows what it takes to keep that hugely important revenue in-house. You won't want to miss her presentation, "How to Talk to Patients About Their Insurance Benefits." We recently talked to Ms. Massey about some of the key issues involved in getting patients to pay up on the day of surgery • Getting patients to pay what they owe is like pulling teeth. A lot of patients are confused about their health plan coverage, about why charges are so high and how we justify those charges. They don't understand the nuances of their coverage. Communication is essential. I find that some patients only want to know how much they're K I C K E R G e t t in g Pa t ie n t s t o Pa y Up On t he Da y of S ur ger y Learn the keys to collecting out-of-pocket expenses. Corrie Massey, MBA where leaders meet, learn and grow together Speaker Profile • Director of the 20 th Street Surgery Center in Santa Monica, Calif. • corriemassey.com 1406_ORX_guide_Layout 1 5/29/14 3:23 PM Page 61

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