6 2
O R E X C E L L E N C E. C O M S U P P L E M E N T T O O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E | J U N E 2 0 1 4
going to be responsible
for. Others want a com-
plete explanation and
they want to know how
their plan compares to
others. We try to give
them as much detail as
they want without over-
whelming them.
• Yes, but it's awk-
ward talking to
patients about
finances when
they're facing sur-
gery. Kindness is key.
It's definitely important
to remember that
patients are likely to be
anxious about their sur-
gery and that any talk
about the expense can
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Are you sure that
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"
"
I always
learn so
much
from this
confer-
ence. I will be taking
several things back to
my ASC to use!
JEAN ROBERTS, RN
Effingham (Ill.) Ambulatory Surgery Center
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