4 3
J U N E 2 0 1 4 | O R E X C E L L E N C E. C O M S U P P L E M E N T T O O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E
tion to the obvious concern of patient safety: poor teamwork, unhappy staff,
stressful work environments and issues related to staff retention, among others.
Perhaps most importantly, having this type of unhappy work environment may
lead to unsafe patient care.
• On searching for solutions. At OR Excellence, we're going to have
a frank conversation about the factors that can contribute to conflict in any
healthcare setting — personality and generational differences, complex and
demanding practice settings, stressors due to cost-containment efforts and
pressures stemming from reimbursement concerns. We'll also review com-
mon disruptive actions exhibited by surgical team members, such as
intimi-
dation, negativism, passive aggressive behaviors and withholding informa-
tion. Finally, we'll
discuss practical ways to manage the disruptions and correct
the behaviors, including
empowering staff to stand up to bullies, enacting zero-tol-
erance policies at the front line and communication techniques that you can use
to defuse emotional responses and work toward constructive resolutions when
conflicts arise.
OSM
K I C K E R
"
"
Best conference I
have ever been to.
Better than the
larger ones.
ANNETTE SAYLOR, RN, CNOR, DSS Memorial
Hospital, Craig, Colo.
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