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J U N E 2 0 1 4 | O R E X C E L L E N C E. C O M S U P P L E M E N T T O O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E
goes on at all times. Get out from behind your desk and open your eyes.
• Why busyness isn't an excuse. Everyone is overwhelmed. Facilities
are operating with lean staffs and high case volumes. But busy centers tend
to be the ones that do it right, because they're built on a firm foundation.
Some administrators and staff simply don't read or stay current with the lat-
est clinical guidelines and standards. They stop paying attention to new regu-
lations as soon as they've passed accreditation surveys and don't start until
their turn comes up again.
• They want to hear from you. How do bad things continue to occur
when we all know what we're supposed to do, and how we're supposed to
perform? We'll point out true incidents, how they came about and, ideally,
make you think long and hard about whether similar things are happening in
your workplace. You'll have to listen closely, put yourselves in the shoes of
the people in the examples, and take the messages back home to your col-
leagues. Hopefully, this will improve patient safety and quality of care for all
of our patients. We're also counting on the audience to be active participants
in the discussion. We want to hear their war stories and share how we might
have handled the situations. And just maybe, the attendees can teach these
old pros a thing or two.
OSM
K I C K E R
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