Keep Your Nose Clean - Outpatient Surgery Magazine - August 2018
Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.
Human touch
As we've seen with these examples, all it takes is some innovation
combined with creativity and a personal touch to improve patient sat-
isfaction scores. "If we try to treat every person like a member of our
own family," says Mr. Topp, "then we feel like we're going to touch all
those little (patient satisfaction) points along the way."
OSM
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