6 0 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • A U G U S T 2 0 1 8
I
n this era of quality reporting programs and online reviews and
ratings, nothing can ruin your reputation or reduce your reim-
bursement like poor patient satisfaction scores. Here are 6
simple ways to keep spreading positive vibes.
1. An easier and organized discharge
Children's Mercy Hospital in Kansas City, Mo., sends its younger patients
home with a drawstring backpack shaped like the face of a bear and
with the hospital's logo printed on it. Not only is it a convenient way to
transport paperwork and belongings, but also it gets the hospital's name
Mike Morsch | Associate Editor
• BEAR NECESSITIES A backpack shaped like the face of a bear is a convenient way to transport paperwork and belongings
following a hospital visit.
Satisfaction Guaranteed
6 patient-pleasing ideas you can implement today.
Children's
Mercy
Hospital,
Kansas
City,
Mo.
