Outpatient Surgery Magazine

Manager's Guide to Patient-Centered Care - January 2015

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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Why did Mount Sinai bring you on board? Because no one was orchestrating all the patient experience ini- tiatives across the health system, which recently grew from 2 to 7 hospitals. My role is to help define the strategic direction for the patient experience. Is that where health care is heading? It's all about making it more patient-centric. The creation of my position shows that executive leadership supports initiatives to improve the patient experience. How is that done? It requires reengineering of our processes. We need to make sure caregivers have the tools to be successful, not just in how patients move through their visit, but also how they communi- cate with them and how they demonstrate empathy. Medicare's hospital reimbursements are linked to patient satis- faction. That has to play a part in this movement. The finances were the initial driv- er here, but really it's about mar- 5 0 S U P P L E M E N T T O O U T PAT I E N T S U R G E R Y M A G A Z I N E January 2015 Sandra Myerson, MBA, MS, BSN, RN was recently named to the newly created position of senior vice president and chief patient experi- ence officer of the Mount Sinai Health System and of the Joseph F. Cullman Jr. Institute for Patient Care in New York City. hy Patient-Centered Care Matters Sandra Myerson, MBa, MS, BSn, rn W

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