F
irst impressions
certainly matter,
but how your
patients feel and what
they think while walking
out your doors after dis-
charge can make or
January 2015 O U T PAT I E N TS U R G E R Y. N E T 1 3
Post-Op
Perks
Catering to patients until the moment they
head home leaves a lasting impression.
Jim Burger | associate Editor
break your facility's reputation — no matter how
well their surgeries went. Take a few minutes to
refocus on a few key ways to improve patients' post-
op experiences so that average reviews become
good, and good reviews become great.
z NO COMPLAINTS Planning and communication
can help minimize pain and eliminate PONV.
