and maybe a little scared. "Patients
deal with a range of emotions," says
Diana Eschhofen, the service excel-
lence manager for the Parkview
Physicians Group in Bryan, Ohio.
"They don't feel good, they're fright-
ened at what's ahead and what could
happen, and they are certainly dis-
tracted. We do everything we can to address those stresses from the get-go." So
can you, with these pre-op perks that make heading to the OR just a little more
pleasant.
1
Pre-admission software
Filling in pre-op
paperwork often
means playing phone tag
with patients or missing
important information in
a rushed phone call. Pre-
admission software can
make the process more
convenient for patients,
allowing them to fill out
their own medical histo-
ries when they have the
time and resources to do
so, says Kathleen Mills,
intake specialist for
Riddle Surgical Center in
January 2015 O U T PAT I E N TS U R G E R Y. N E T 3 3
Pamela
Bevelhymer,
RN,
BSN
z KEY COMMUNICATION Using new technology to instruct
patients and their families on what to expect during surgery
can help lessen anxiety and misunderstandings.
