Outpatient Surgery Magazine

Manager's Guide to Patient-Centered Care - January 2015

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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ingly becoming the stan- dard of care when possi- ble, and with good rea- son, says Dr. Dorin. "There are so many bene- fits. It's the whole gate theory of pain," he says. "You're minimizing pain by getting to the central nervous system and slowing the whole wind-up phenomenon." Patients tend to have less pain, even when the block wears off. If patients wake up and need a little hit of fentanyl or hydromorphone, they'll still need a lot less of the opiates than they would without the block, says Dr. Dorin. But what about the patients who struggle with PONV, no matter what you do? Dr. Dorin resorts to the "bullet": 25 mg of ephedrine administered intramuscularly. "I haven't seen it not work," he says. Make sure your providers are skilled enough with ultrasound to use blocks whenever possible. "Especially for middle-aged and older physicians, it may seem a little daunting," says Dr. Dorin. "But find a way. Take courses, or invest in a couple of ultrasound machines — refurbished ones if necessary — to get up to speed. It doesn't take long. And it's extremely valuable and helpful." 2 Handing out home videos The push for healthcare transparency is gaining momentum, and it, too, can play a pivotal role in patient satisfaction. For example, while some shudder at the idea of offering patients a video record of their surgeries — why supply litigious types with potential ammunition — others say such fear can be the real enemy. 1 6 S U P P L E M E N T T O O U T PAT I E N T S U R G E R Y M A G A Z I N E January 2015 z DRILLING DOWN Post-op surveys are crucial for isolating issues, setting goals and improving performance.

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