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2013
Awards
Particularly if you feel your staff's cooperation would get a welcome
boost by getting to know more about each others' outside-of-work personalities.
Share Patients' Survey Responses
Cityview Surgery Center, Fort Worth, Texas
If you're looking to improve the services you provide (and who isn't?), let
everyone at the facility know what your patients have to say. When
patients send back the satisfaction survey forms you gave them (along
with a self-addressed, stamped envelope) at discharge, post them in the
lounge so staff and surgeons can read for themselves what patients
liked and what they didn't like, says Jane Bell, RN, BSN, nurse manager.
Permanent Back Orders
Delray Beach (Fla.) Surgery Center
Don't let avoidable musculoskeletal injuries hobble your staff. Make calling for assistance when transferring and transporting patients an ironclad rule for ergonomic safety. Carol Cappella, RN, MSN, CNOR, clinical
director, says her staff has permission to — and, in fact, is expected to
— pause until co-workers arrive to help rather than move or push
patients without assistance.
An Incentive to Exercise
Great Basin Surgical Center, Elko, Nev.
Your employees are your facility's leading expense. Ensure the health of
your investment by encouraging them to stay in tip-top shape.
Administrator Ann Cariker, RN, says her staffers get an extra $20 a month
from the center if they work out at the gym at least 10 times a month.
How many of your people would drop a scrub size if they hit the
S E P T E M B E R 2013 | O U T PAT I E N T S U R G E R Y M A G A Z I N E O N L I N E
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