platforms out there promising to manage various aspects of the
patient-provider relationship — and freeing up staff to do more impor-
tant things than taking and making patient phone calls. Chances are,
there's a product or platform with the right cost-to-features mix for
your facility.
Beyond the portal
The most common example of patient engagement software in the
field right now is the web portal, where the patient logs on and looks
up test results, discharge summaries and other information specific to
their health. Portals can offer patients the ability to securely message
clinicians, request prescription refills, schedule appointments, fill out
forms, access educational materials — even pay their bills.
The problem, though, is that the patient needs to make a conscious
A U G U S T 2 0 1 9 • O U T PA T I E N T S U R G E R Y. N E T • 6 3
• HOME REHAB The PeerWell app
guides patients through their at-home
post-op exercise routines.
• JUST TWISTLE The Twistle app
enables automated check-in and
reminders.
• LOOPED IN The GetWell Loop app
enables clinicians to communicate via
text with patients throughout the
episode of care.
