1 4 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • A U G U S T 2 0 1 9
VIDEO GREETING
A Personalized Video Recap for Each Patient
M
y orthope-
dic patients
are often
groggy from the
effects of anesthesia
when I meet with
them minutes after
surgery to let them
know how the proce-
dure went and what to
expect during the ini-
tial hours of recovery.
That's why I record
short videos on an iPad in the OR hallway to thank patients by name
for coming to our surgery center. I discuss what I saw and did during
the procedure, and touch on key elements of pain management and
wound care, and tell them when to schedule the follow-up clinic
appointment. We send the videos in a HIPAA-compliant email to
patients, who love to receive the personalized messages when they get
home. An unexpected and added bonus: I've received fewer post-op
phone calls from patients who don't fully understand discharge
instructions or have questions about what they're experiencing during
recovery.
Brian Busconi, MD
UMass Memorial Health Care
Worcester, Mass.
brian.busconi@umassmemorial.org
• INSTANT REPLAY After each surgery, orthopedic surgeon Brian Busconi, MD,
records a quick post-op video message on his iPad, and then emails the recap to his
patients.
UMass
Memorial
Health
Care
Ideas Work
That
