A P R I L 2 0 1 8 • O U T PA T I E N TS U R G E R Y. N E T • 7 5
T
he
patient
had her
first
cataract
removed at a major
medical center in
Philadelphia. "She
said it felt as if she'd gone in for open heart surgery," says Claire
Welliver, RN, the director of nursing at the Main Line Surgery Center
in Bala Cynwyd, Pa. The patient's experience when her surgeon
removed her second cataract at a warm and friendly ASC? "She said it
was like visiting a spa to get her hair done," say Ms. Welliver.
There's no doubt that the more you do to make cataract patients
feel relaxed and welcome, the more good things they'll have to say
about the care you provide. Oftentimes, it's the little things that mat-
ter most. "We hold patients' hands as they're heading back for surgery
and throughout the entire procedure," says Ms. Welliver. "We tell them
to give a little squeeze if they have any issues and that we'll be right
there to help. They absolutely love that sense of connection."
What else can you do to ensure your patients have a pleasant stay?
Daniel Cook | Executive Editor
• ALL SMILES Cataract surgery patients who feel like valued customers will have
plenty of positive things to say about your staff and facility.
Create the Perfect
Cataract Surgery Experience
Pampered patients
head home smiling
and satisfied with
the care they
received.
Dakota
Eye
Surgery
Center
