Outpatient Surgery Magazine - Subscribers

Secrets to Speedier Room Turnover - November 2013 - Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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OSE_1311_part1_Layout 1 11/6/13 8:56 AM Page 19 IDEAS That Work CARE TO SHARE? Silence Meeting Mutterers D o you have a staff member who sits in the back of a meeting and talks under her breath while you're speaking? Here how to handle that obnoxious behavior — stop talking. The employee hasn't been paying attention, so she'll probably still be talking when you stop, and her voice will be the only one in the room. Ask her if she'd like to share what she's saying with everyone, as obviously it's important to her. The reaction is usually one of silence on her part, and you can continue with the meeting. If the chatting continues, repeat the sequence. If you ignore these meeting mutterers, they win, and that's unacceptable. Ann Geier, MS, RN, CNOR, CASC Ambulatory Surgical Centers of America ageier@ascoa.com N O V E M B E R 2013 | O U T PAT I E N T S U R G E R Y M A G A Z I N E O N L I N E 1 9

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