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IDEAS THAT WORK
SOMETHING NICE TO SAY
Start Your Staff Meetings
on a Positive Note
START WITH A SMILE Open your staff meetings with commendations.
ings
are the perfect setting to
critique and
correct your
employees,
but we prefer
to start every
weekly staff meeting with a rundown of last week's most positive
moments to highlight. Examples: The staffer who covered another's
patients during an unexpected absence, helped others to navigate the
new EMR system or jump-started a patient escort's car; or the patient
who wrote to thank the center for pre- and post-op warming efforts.
After my remarks, we open the floor to staff members if they have
good words to contribute. When you recognize positive behavior, you
reinforce it.
Mary Beth Smith, BSN, MSN
Columbus (Ohio) Institute of Plastic Surgery
marybeth@instituteplasticsurgery.com
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O U T PAT I E N T S U R G E R Y M A G A Z I N E O N L I N E | N O V E M B E R 2012
Texas Health Wo
men's Specialty
Surgery Center
meetColumbus (Ohio) Institute of Plastic Surgery
S
taff
