1 0 4 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • J U N E 2 0 1 8
Y
es, CMS has once again delayed
rolling out the OAS CAHPS
patient satisfaction survey, but it
might be wise to shop now for a
survey vendor
(osmag.net/jDZF9h) to partner with before
data collection becomes mandatory, which is
Who's Handling Your
Patient Satisfaction Surveys?
Daniel Cook | Executive Editor
The postponement
of the OAS CAHPS
program shouldn't
delay your search
for a CMS-
approved vendor.
• VALUABLE FEEDBACK Approved vendors will contact a sampling of patients by phone, snail mail and perhaps e-mail to
measure the patient experience at your facility.
