Outpatient Surgery Magazine - Subscribers

Hip With the Times - July 2017 - Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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don't do enough volume to collect 300 surveys over a 12-month reporting period must survey all eligible patients. 5. How do I select a vendor? It depends on factors including cost and the survey mode: by phone or by mail. Some vendors do one or the other, while others offer both, and each has its own cost structure. "We like the mail survey better, though I know we might get a better response by doing both," says Charles Busack, MHA, administrator of Berks Urologic Surgery Center in Reading, Pa. "But if they offer both, they also might charge you more." 6. What's the cost? Annual prices range from $2,000 to more than $10,000. Plus, there's an implementation or setup fee of $250 to $500, though some vendors are waiving that fee during the voluntary period. Raymond Hino, MPA, FACHE, the administrator for Skyway Surgery Center in Chico, Calif., added questions to the standard OAS CAHPS survey — CMS permits no more than 14 additional questions — which came at an additional cost. He says his facility pays its survey vendor about $4,500 per year. 7. How will my patients react? "I wonder how many patients are going to take the time to fill out a 37-question survey," says Vicki V. Schultz, RN, CASC, the CEO of Women's Specialty Surgery Center of Dallas, Texas. "We have a 10- question survey, and most patients are so happy to have a procedure completed, they complete it right away so we get immediate feed- back. I think OAS CAHPS is going to delay that." Some have expressed concern over the survey's 13 personal-infor- 1 0 8 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • J U L Y 2 0 1 7

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