mation questions that have
nothing to do with the patient's
ASC experience. Example: "Do
you speak a language other
than English at home?" One
industry consultant equates
these questions to "data mining
your patients," and suggests
many patients won't share such
information willingly. Ms.
Newbury says some of these
personal-information questions
might be trimmed in any forth-
coming adjustment to the
requirement.
8. Can I still
do my own surveys?
Yes, but CMS offers sugges-
tions in the OAS CAHPS
Protocols and Guidelines
Manual (osmag.net/XxKuS6)
to make sure patients are not
"overburdened by multiple sur-
veys."
"We had been doing our own
patient-satisfaction surveys, but
now we're going to let OAS
CAHPS replace those surveys,"
says Mr. Busack. "The main
J U L Y 2 0 1 7 • O U T PA T I E N T S U R G E R Y. N E T • 1 0 9
Ken@FieldsResearch.com (513) 821 - 6266
CMS has mandated HOPDs and ASCs
participate in the Outpatient and Ambulatory
Surgery CAHPS® (OAS-CAHPS®) or be assessed
a 2% penalty for non-compliance.
Fields Research is a family owned and
operated business. We are one of the
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the United States with over 40 years of
conducting surveys. You're are going to
want to start now, for more information and
pricing, call Ken at (513) 821-6266 or visit:
www.FieldsResearch.com/OAS
The endorsed vendor of the
Ohio Association of
Ambulatory Surgery Centers
Get Your Ducks In a Row
While They're Still Ducklings
(Mandatory Period Starts January 2018)
