Outpatient Surgery Magazine

The Power to Prevent SSIs - June 2017 - Subscribe to Outpatient Surgery Magazine

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

Issue link: http://outpatientsurgery.uberflip.com/i/836658

Contents of this Issue

Navigation

Page 16 of 132

J U N E 2 0 1 7 • O U T PA T I E N TS U R G E R Y. N E T • 1 7 W e all know how difficult it can be to collect from self-pay patients after services have been rendered, so give your frontline staff the tools they need to collect at the time of admission. My advice: Educate them to steer away from passive language like, "Will you be paying today?" or "How will you be paying?" Instead, teach them to be imperative. Upon a patient's admission, staff should kindly but firmly tell the patient, "Your responsibility today is X amount" and then list all the forms of payment you accept: MasterCard, Visa, CareCredit. Of course, you need to communicate to patients exactly how much they owe well before they walk through your door on the day of the procedure (osmag.net/TsX2Jq). Cristina Bentin, CMA, CCS-P, COC, CPPM Coding Compliance Management Baton Rouge, La. cristina@ccmpro.com Ask Patients How (Not If) They'll Pay • UP FRONT Have your frontline staff kindly but firmly tell self-pay patients how much they owe, followed by all the forms of pay- ment you accept, at the time of admission. what I know of your organization, I have no doubt you will offer a competitive package." Don't sell yourself short. Just because you're making $85,000 doesn't mean you're not worth $130,000. Andréa Venezio Sapphire Health Group Grapevine, Texas andreav@sapphirehg.com

Articles in this issue

Links on this page

Archives of this issue

view archives of Outpatient Surgery Magazine - The Power to Prevent SSIs - June 2017 - Subscribe to Outpatient Surgery Magazine