5 2 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • S E P T E M B E R 2 0 1 6
P
arkview SurgeryONE in Fort Wayne, Ind., makes sure
its patients have an outstanding experience at their
facility. But the key behind this excellent care is a pret-
ty simple philosophy, says Jeffra Kinniard, BSN, RN,
CNOR, ONC, the center's director of operations:
"Teamwork between doctors, nurses and staff."
The center created several committees dedicated to improving
patients' experiences, including employee engagement, quality
Awards Issue
PATIENT SATISFACTION
Simple Equation: Happy
Staff = Happy Patients
That's the formula for success at Parkview SurgeryONE in Fort Wayne, Ind.
• A HAPPY TEAM Leadership at Parkview SurgeryONE knows that a happy staff equals happy patients.
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