4 4 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • S E P T E M B E R 2 0 1 6
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Leadership at
Andrews
Institute
Ambulatory
Surgery
Center in Gulf
Breeze, Fla.,
emphasizes
patient safety
during daily department huddles, where every
team member has a voice. Clip-boards are dis-
played in each huddle area for any staff mem-
ber to jot down safety-related concerns, which
surgical managers review daily. The simple
reporting tool lets the center's leadership solve
simple issues quickly and launch quality
improvement projects to tackle concerns that
demand a more layered response. Employee
survey feedback indicates that the facility's
safety culture has improved by 11% over the
past 2 years and that communication has
improved within and between surgical depart-
ments. The center's leaders also track and
monitor the efforts of past and ongoing QI stud-
ies — such as compliance with timeout proto-
cols before operating or placing a regional
block — to make sure staff remain focused on
the patient safety efforts they helped launch.
SAFETY NOTES
Frontline Feedback Drives Change
• BOARD CERTIFIED Staff at Andrews Institute Ambulatory
Surgery Center welcome staff to write down safety-related con-
cerns on clipboards hung throughout the facility.
Barbara
J.
Holder,
RN,
BSN,
LHRM,
CAPA