tribute to a decrease
in the quality of care
they provide.
Leadership, mean-
while, views delays as
non-productive time
that increases staffing
expenses. More fre-
quent on-time first-
case starts changed
perceptions of ineffi-
ciency and rushed patient care in our surgical services department.
It's also improved the satisfaction levels of our surgeons and patients
— we've definitely received fewer complaints from both. The face-to-
face handoff mandated by the "10-minute rule" also improved commu-
nication among staff involved in the care of the patient. We're still not
satisfied, though. Our surgical managers continue to monitor on-time
first-case start percentages and delay codes on a monthly basis to
look for trends and determine what adjustments we should make
moving forward.
OSM
Mr. Fleeger (fleeger.richard@mayo. edu) is the manager of the PACU and Ms.
Valentine (valentine.kimberly @mayo.edu) is the supervisor of radiology
oncology at the Mayo Clinic Hospital in Phoenix, Ariz.
S E P T E M B E R 2 0 1 6 • O U T PA T I E N TS U R G E R Y. N E T • 3 3
• ON THE CLOCK Members of the surgical team meet with the pre-op staff 10 minutes before a case starts.
