J U N E 2 0 1 5 O U T P A T I E N TS U R G E R Y. N E T 5 1
A
s a surgical administrator, it's easy to feel
overwhelmed with data: days in AR,
turnover times, block schedule utilization,
and many, many other statistics. But performance
numbers can serve a purpose beyond just present-
ing them to the higher-ups who demand them. In her
presentation, "Operational Benchmarks: The Story
of Your Business," Stephanie Martin, BSN, RN,
CNOR, administrator of the Flagler Surgery Center
in St. Augustine, Fla., will show you how to measure
what matters to your facility and use the results for
improvement.
• Benchmark your best. When we talk about bench-
marking, a lot of times we're sending quality metrics
to Medicare, or the board wants to see financials.
But the best part of benchmarking is that it's the
opportunity to blow your own horn about what your
facility does well. It's great to share this information
with your staff, your physician-owners and utilizers,
Things That Get
Measured Get Improved
Benchmarking boosts efficiencies
and shows your facility's best side.
Speaker Profile
• Managed daily operations and
development at a multispecialty,
freestanding ASC as well as a spe-
cialty surgical hospital.
• At Flagler Surgery Center,
expanded service lines to include
GYN, general surgery and total
joint replacement programs.
• Won Outpatient Surgery
Magazine's 2012 OR Excellence
Award for financial management.
Stephanie Martin, BSN, RN, CNOR, CASC
