answers are
made available
to all care team
members. When
information
needs to be con-
firmed, staff
members try to
phrase questions
in such a way
that patients
know they're
being listened
to: I know you've already been asked what procedure you're hav-
ing, but I need to hear you say it in your own words. And now,
says Ms. Dockery, "we have more patients saying they had confi-
dence in their surgical team, 'because the team knew who I was and
why I was there.'"
As these 2 hospitals have discovered, world-class OR turnover time
emerges from the seamless integration of several key elements — the
right tools, the right processes, the right people and the right atti-
tudes. OSM
1 2 5
February 2015 | O U T PAT I E N TS U R G E R Y. N E T
z NO REDUNDANCY Eliminating duplication of effort was one of the steps
that helped slash turnover time at Poudre Valley Hospital almost 25%.
Treena
Dockery,
Mba/HCM,
CLM
