7 9
J U N E 2 0 1 4 | O U T P AT I E N T S U R G E R Y M A G A Z I N E O N L I N E
through their (and
your) physicians.
Among other things,
that's where they'll
get their initial infor-
mation on what to
expect and what's
expected of them in
advance of their pro-
cedures, which
primes them (and
you) for the day of
surgery. So it's to your
benefit to keep in
touch.
"You need to have a
good rapport with
your physicians'
offices, and to stay
abreast of their
doings," says Pam
Ertel, RN, BSN,
CNOR, RNFA, CASC,
FABC, administrative
director of the
Reading Hospital
SurgiCenter at Spring
Ridge in Wyomissing,
Pa. To facilitate this
relationship, she rec-
SOIX: The Premiere Benchmarking Company
SOIX does procedure-level
benchmarking in all major specialties,
including pain management, plastic
surgery, orthopedics, and more!
Toll Free 877.602.0156
www.soix.com
DELAYS
RETURNS TO
SURGERY
TRANSFER TO
HOSPITAL
POST-OP
PAIN
POST D/C
CARE
PAIN AT
HOME
PERCEIVED
EXCELLENCE
100
90
80
70
60
50
40
30
20
10
0
Complication Delays Returns Transfer Post-Op Post D/C Pain at Perceived
to Surgery to Hospital Pain Care Home Excellence
Benchmark 2.3% 4.8% 0.8% 1.2% 7.8% 99.4% 62.5% 89.9%
Your Center 1.0% 0.0% 0.0% 1.0% 5.5% 100.0% 72.8% 95.2%
Procedure-Specific Benchmarking
P
E
R
C
E
N
T
A
G
E
Try us FREE for 30 days! Go to SOIX.com and sign up for "FREEmium" Benchmarking.
OSE_1406_part2_Layout 1 6/13/14 11:41 AM Page 79
