ORX Proceedings 2013_Layout 1 12/6/13 11:23 AM Page 51
reminders, Ms. Mentz's center digitally provides patients with directions to the
center and reminders about when to show up and when to begin fasting.
"We need to start thinking like Apple," says Ms. Mentz. "Instead of just taking
things the way they are and trying to fix them, we need to start over.
[Technology] is the best way to reach patients. Ninety-four percent of adults
own cell phones."
Ms. Mentz says having patients complete medical histories online at their
own convenience hasn't just slashed the time her nurses spend asking questions from 30 minutes to about 10, but "the patients also give us better information than we could get from them before."
D E C E M B E R 2013 | S U P P L E M E N T
TO
— J.B.
O U T PAT I E N T S U R G E R Y M A G A Z I N E O N L I N E
5 1
