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B E N C H M A R K I N G
can easily benchmark, says Mr. Pasia. When patients are in PACU
for more than 2 hours, find out why. Was it pain or severe PONV?
Were they waiting to void or waiting for a ride?
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Referral sources
Do you know how that patient arrived in your facility? "We
track the number of incoming referrals from our various referral sources to identify any trends," says Angela Weeks, vision education specialist at the Advanced Vision Institute in Williamsburg, Va.
"This lets us understand where our patients are coming from and
any changes in referral patterns."
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Physician case costs
"One of my favorite internal benchmarking reports is when
you compare the same procedure within the same specialty
between your physicians," says Marcy W. Sasso, CASC, director of
compliance and development at Facility Development &
Management in Orangeburg, N.Y.
At one of her centers, they looked at an EGD without a biopsy and
tracked the length of the procedure and the cost
for the procedure for all 6 GI physicians
within the center. She plugged the
data onto a spreadsheet and
shared it with the physicians
during the next meeting. The
surgeon who had the highest
case cost wanted to know
how the other physician used
$12 less per case, and another
wanted to know about shaving
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O U T PAT I E N T S U R G E R Y
