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B E N C H M A R K I N G
Surgery Center, they call each patient the day after surgery ("even to
the point of taking home a work cell phone on Saturdays," says
Megan Moore, RN, BSN, CPAN) to let patients know they're checking
on them. "The patents tell us they feel appreciated and not just like
another surgery. It
gives us a quick feedback on how we are
doing when they have
the experience fresh
in their minds," says
Ms. Moore.
8
Delayed
discharge
Whatever the
reason for a patient's
delayed discharge,
Nicomedes W. Pasia,
BSN, RN, nurse
administrator of the
Massachusetts
Avenue Surgery
Center in Bethesda,
Md., wants to know
precisely what it is.
Did the prior case
run over? Was there
an equipment delay?
Here's something you
O C T O B E R 2013 | O U T PAT I E N T S U R G E R Y M A G A Z I N E O N L I N E
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