take them to the OR," says Ms. Love. That's just one example of the
facility's commitment to compliance. Plus, they hold an in-service any
time a significant policy change is made. "When our patient warming
protocols were changed, we educated our staff and then conducted
chart monitoring to ensure they were following the new guidelines,"
says Ms. Love.
Aligned interests
Regardless of how you ultimately decide to prepare for your next
accreditation survey, all the administrators we spoke with cited atti-
tude and a willingness to take feedback without getting defensive as a
critical factor in the process. As Mr. Elledge says, "At the end of the
day, the surveyor's goal is to ensure your facility gives the best patient
care possible." That's your goal, too.
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