Metro Health addresses new standards as soon as they take effect.
For example, the facility is about to be surveyed on its accrediting
body's 2018 standards, but they're already set to react to new require-
ments. "As soon as this survey is done, they're probably going to
release new standards for 2020," says Ms. Rodriguez. "We're immedi-
ately going to look at those standards and see if something needs to
be updated or realigned with our own policies to comply," she says.
"It's better to do that right away to make the next survey a little less
stressful."
Arkansas Specialty Surgery Center follows a strict survey mindset
on a daily basis, and consistently drills into its staff a see something,
say something approach to compliance. "If a patient is ready for sur-
gery, but hasn't had a history and physical done, our staff simply won't
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