OSM560-April_DIGITAL_rev_Layout 1 4/8/13 11:08 AM Page 66
A C C R E D I T A T I O N
6. Staff confidence
If your center's like mine, you have a bare-bones staff who's crosstrained to increase manpower efficiencies. It'd be great if everyone
could be actively involved in tracking updates and changes to
accreditation stan-
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dards, but that just
isn't practical. That's
why staff members
often fear surveyors
will ask them to quote
a specific policy verbatim. That's not how
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surveyors work —
they know the policies are on file somewhere in the facility
for quick reference if
needed. Surveyors are
always respectful of
staff and sincerely
interested in how and
why they do what
they do. Staff relax by
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6 6 | O U T PAT I E N T S U R G E R Y M A G A Z I N E | A P R I L 2 013
feeding off the survey-
