OSM560-April_DIGITAL_rev_Layout 1 4/8/13 11:09 AM Page 142
SAFETY
More than words
All members of your staff want to be team players, feel accountable
for the care they provide and take ownership in positive patient outcomes. Teaching them how to make difficult conversations a bit easier and feel comfortable enough to speak up when concerns arise will
change the culture in your ORs in a most positive way. OSM
Dr. Ellner (sellner@stfranciscare.org) is vice chairman of surgery at Saint
Francis Hospital and Medical Center in Hartford, Conn
1 4 2 | O U T PAT I E N T S U R G E R Y M A G A Z I N E | A P R I L 2 013
