4 4 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • D E C E M B E R 2 0 1 9
E
very patient who walks into your facility expects to
undergo successful surgery and receive compassion-
ate care. In today's competitive, consumer-driven
healthcare marketplace, that's not always enough to
translate into positive patient satisfaction scores,
which can make or break your facility's reputation.
"Patients now have the ability to research where they can go to for
care," says Leia Engle, MSN, CGRN, RN-BC, clinical manager at
Memorial Hermann Northeast Hospital in Humble, Texas. "If they see
that your facility has received poor reviews, they might choose to go
elsewhere."
Yes, You Can Please Everyone
Increase your facility's satisfaction survey scores, one patient at a time.
• EYE TO EYE Meeting patients on their level is a less intimidating and friendlier way to deliver care.
Nicole Azzara | Contributing Editor
Pamela
Bevelhymer,
RN,
BSN,
CNOR
