O C T O B E R 2 0 1 9 • O U T PA T I E N T S U R G E R Y. N E T • 8 7
P
atient-centered care is one of surgery's hottest buzz-
words for a reason. The patients who walk into your
facility expect excellent surgical care. That much is a
given. It's the efforts you make to improve communica-
tions, lessen their anxiety and tap into technology to
educate and inform that will overdeliver on their already high expec-
tations and set your facility apart in increasing competitive healthcare
markets.
1. Individualized attention
Patients remember everything that happens before surgery. That's when
Adam Taylor | Senior Associate Editor
3 Ideas to Improve Patient Satisfaction
Think outside the box to communicate
with and calm your most important customers.
• PROACTIVE APPROACH Having various members of your staff go the waiting room to explain the surgical process and ask if
patients have any immediate concerns is a great way to stop a complaint before it makes its way to a satisfaction survey.
Bon
Secours
Surgery
Center