Third-party compa-
nies may be able to
reverse engineer
replacement parts to
approximate the
scope's original per-
formance, according
to Dr. Chen, but he
warns that the parts
aren't reviewed by the
FDA and may lead to
performance deficiencies or even patient safety issues.
That's not to say independent repair shops send back scopes that
are unsafe — there are plenty of large, reputable companies that pro-
vide excellent, high-quality service. The point is that it's incumbent on
you to do your homework to ensure you partner with a company that
has a proven track record of servicing success.
"Make sure third-party repair companies use replacement parts that
match the specifications of the scope's original manufacturer," says
Dr. Chen. "If they don't, the clinical performance of the scope could
be negatively impacted."
Ask around to see how other facilities have fared while working
with the companies you're considering and ask for a trial to see how
they operate and match your repair needs, says Mr. Henderson. The
third-party company he ended up going with offered him a 3-month,
no-commitment trial, but the recommendation from leaders at a
neighboring facility was what really convinced him to seal the deal.
Keep in mind that third-party companies offer brand neutrality,
which is a bonus if your physicians prefer working with scopes from
various manufacturers. "Being able to service multiple brands of
3 4 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • J A N U A R Y 2 0 1 9
"We own the scopes, so we can have
them repaired anywhere we choose."
— Jimmy Henderson
Pamela
Bevelhymer,
RN,
BSN,
CNOR
