would have had
nowhere to go from
there given how
they also need to be
enthusiastic to
make the technolo-
gy a success for the
practice and sur-
gery centers.
Explaining to staff
and referring doc-
tors why I want to
use the laser was a
crucial step. Early
on, I closed the
practice so staff and I could have a lunch-and-learn session. What
sealed the deal for staff and referrers was seeing the laser in action.
Everyone observed a procedure, including the billing department.
Had I known the incredibly positive effect this would have, I
would've made it happen even sooner.
2
Control information in a positive way. In order not to over-
whelm patients by giving them too much information about
laser cataracts, I keep it simple and provide it in stages. New
patients receive a brochure about laser cataracts with their mailed
intake forms. When they're in the office, we hand them a brief intro-
duction to implants, which also points out that their surgery can be
done with laser. Every staff member understands what laser
cataracts is, but I am the first to discuss it. During dilation, we let
patients relax and watch fun programming such as Johnny Carson
6 6 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • J U N E 2 0 1 8
• DING DONG As the surgeon implants the IOL in the OR, the circulating nurse rings a
wireless doorbell, which signals a technician to prepare and position the next patient in
the femtosecond laser room.
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