3 0 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • J u N E 2 0 1 8
2 0 1 8 P R E V I E W
M
any things conspire against you
before a patient even walks into
your facility, says Spence Byrum,
CEO of HRS Consulting, a human
performance improvement company. Time,
patient, employee and equipment constraints
are just part of the unreliable world we live in.
Instead of worrying about the things that you
can't control, Mr. Byrum will show you how to
focus on the things you can control and how
to turn your facility into a high reliability
organization.
• What is a High Reliability Organization (HRO)? An HRO is an
organization that operates in a very high-risk environment where the
cost of a significant error can be catastrophic, if not fatal. Leaders of
HROs standardize the things they can control so they can save brain
High Reliability for a
Highly Unreliable World
Spence Byrum
HRS Consulting
Weston, Fla.
• Chief Executive
Officer of HRS
Consulting, a human
performance
improvement
company created to
enhance decision
making in high-risk
industries.
• Former Coast Guard
rescue pilot and an
internationally known
expert on the subject
of human
performance in
challenging, time-
critical environments.
• Has reviewed more
than 1 million near-
miss and sentinel
events and is an
expert in evaluation
of the causal factors
and remediation of
their impact.
Speaker
Profile
