4 2 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • M A Y 2 0 1 8
Asking your staff to
complete these
seemingly simple
tasks each day for
a week will help
refocus their ener-
gy and attention on
the importance of
compassionate
patient care, says
Stefany Comeaux,
BSN, RN, CGRN,
endoscopy coordinator at Copper Ridge Surgery Center in
Traverse City, Mich.
• Monday. Recognize a fellow employee's commitment to the
patient-centered care culture change. Write their name and
actions on an index card and post it on a board in the staff lounge.
• Tuesday. Offer to walk a patient or visitor to their destination
instead of pointing to where they should go.
• Wednesday. Say "good morning" or "good afternoon" to 10
people in the first 60 minutes of your shift.
• Thursday. Keep your cell phone in your pocket while walking
through hallways. Say hello to coworkers and patients you pass.
• Friday. Ask a family member or patients what you can do to
make their experience better — then make it happen.
"When your entire staff is onboard with the message of patient-
centered care, they send a powerful and positive message that
Try This Week-Long Compassion Challenge
ACTION POINTS
• VALUABLE EXERCISE Staff can relearn how to refocus on patient-centered care,
says Stefany Comeaux, BSN, RN, CGRN.
Pamela
Bevelhymer,
RN,
BSN,
CNOR
