Outpatient Surgery Magazine

Give Your Patients the VIP Treatment - Subscribe to Outpatient Surgery Magazine - May 2018

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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bers who are waiting anxiously for their loved ones to emerge from sur- gery; enhancing their experience often translates into high- er patient satisfac- tion scores. Make sure the waiting area is clean and organ- ized, and filled with snacks, refresh- ments and current magazines. Lakewood Surgery Center created a sec- ondary waiting area known as the "quiet room," where televisions are turned off, lights are dimmed, and talking and distractions are kept to a minimum. The room features a charging station with several brand- specific attachments people can use to charge their cell phones and handheld devices. Keeping friends and family informed of how their loved one's case is progressing with preprogrammed text messages sent by the surgical team is a nice touch. Posting HIPAA compliant updates on a monitor in the waiting room is also an effective way to keep patients' escorts informed, but don't ignore the importance of the human connection. "The front desk staff should act like the hosts of the waiting area," says Ms. Shashaty. "They should constantly work the room to ensure patients and people there are comfortable and having their needs M A Y 2 0 1 8 • O U T PA T I E N TS U R G E R Y. N E T • 3 9 • TEAM LEADERS Tricia Wollam, RT(R), BSHCS (left), and Stefany Comeaux, BSN, RN, CGRN, of the Copper Ridge Surgery Center in Traverse City, Mich., believe satisfied staff members provide excellent patient care. Pamela Bevelhymer, RN, BSN, CNOR

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