online system.
Now, when patients
schedule their surger-
ies, the surgeons'
offices give them a
brochure about the
online pre-admission
paperwork and a
small card that has
their username and
password written on
it. If a patient doesn't
have a computer, the schedulers will encourage the patient to either ask
a family member or go to their local library to help them log on to the
system. In cases where that's impossible, we print out the online form,
mail it to patients and ask them to fill it out and send it back to our cen-
ter. This way, they aren't filling out pre-op forms on the day of surgery,
which has been a great way to improve efficiency and reduce same-day
surgery surprises.
Help desk
By far, one of the best things we did to take advantage of the software
was to put a staff member in charge of contacting patients before
their surgery and helping them use the system. Anthony knows the
software backwards and forwards, so he is always able to help
patients and staff use the system. Though it's good to have a few staff
members who can use the software, having a dedicated person can
make the transition from paper to electronic a little easier and less
chaotic. You don't want too many cooks in the kitchen.
M a r c h 2 0 1 7 • O U T PA T I E N T S U R G E R Y. N E T • 8 9
• COMPETITIVE EDGE Staff at the Dublin Surgery Center award a trophy and a dozen
doughnuts to the surgeons' schedulers who get the most patients to complete their
pre-admission assessments online.
Dublin
Surgery
Center
