The initial technology we tried out had problems with certain
browsers. Because our clientele are mainly elderly patients undergo-
ing cataract surgery, we found that they often had older computers
that were missing updates required in order for our old software to
work. Patients would start filling out the forms and the software
would boot them out unexpectedly, and they would have to start all
over.
But we switched to a new company and couldn't be more thrilled.
With our new system, we made sure that it could work with a variety
of internet browsers, including Internet Explorer, Google Chrome and
Safari, and that it didn't require special updates or programs in order to
fully function.
We also found a company that was in tune with what outpatient facil-
ities need to be efficient. For example, during the Ebola outbreak a
few years ago, we had to add a new question to our online forms to
make sure patients hadn't traveled outside of the country to an area
impacted by the disease. By the time we called our vendor to get them
to add the question, they already had it ready to go, since they work
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