"If you have a declining area, compare your score with other facili-
ties to see if the problem is common," says Mr. Fields.
Many facilities do well with patient care management, attentive-
ness to patient comfort, and preparing patients for what to expect
during recovery, say Mark Dengler, president of RMS and Susan
Maxween, senior director of RMS. However, they often fall short
when thoroughly explaining to patients what they should do in
cases of bleeding, nausea or infection, and in fully explaining the
side effects of anesthesia, say Mr. Dengler and Ms. Maxween.
They suggest correcting this by focusing on better communication
with patients about what they can expect post-op and following up
with patients in the 24 to 48 hours following their procedures by pro-
viding more printed and online materials.
OSM
D E C E M B E R 2 0 1 7 • O U T PA T I E N TS U R G E R Y. N E T • 5 9
