Outpatient Surgery Magazine

A Drug Diverter Comes Clean - Subscribe to Outpatient Surgery Magazine - December 2017

Outpatient Surgery Magazine, providing current information on Surgical Services, Surgical Facility Administration, Outpatient Surgery News and Trends, OR Excellence and more.

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Page 31 of 166

Shield your frontline technicians. There's a reason that sur- geon's angry email is tacked up in my office and not the depart- ment break room. Some feedback isn't well suited for public con- sumption or encouragement. The SPD leader should be willing to "take the heat" for the department's process failures up front, and then repackage those process lessons to engage his frontline staff for solution-oriented conversations. Nothing kills a CS culture quicker than a fear-induced follow-up to process failures. Instead, commit to protecting your techs, cast a vision for continual improvement, recog- nize the wins and then highlight the victories. Celebrate your improvements — great and small. Because you're trying to change the culture, it's critically important to high- light each improvement as it happens on your team. Publicize that "something is going on" in the CS basement. Are your technicians get- ting certified? Send a recognition email to your surgeons. Are you adding labels to your storage racks? Give a 5-minute update at the weekly OR meeting. Find ways to drown out the naysaying and recover the interest of those who may have tuned out of your department news. Surgeons and the OR team need to see and hear that the CS department is, metaphorically speaking, "Under new management!" Your true colors In the world of Sterile Processing, you rarely get the opportunity to build your reputation or the reputation of your departments from scratch. And even if you could, because mistakes are part of human nature, your CS/SPD techs will have to overcome a process failure at some point in their professional experience. But those failures 3 2 Infection Prevention IP 3 2 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • D E C E M B E R 2 0 1 7

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