1 4 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • D E C E M B E R 2 0 1 7
THE LONG AND LONELY WAIT
Case Delayed? Let Pre-op Patients Know
W
hen did a
pre-op
nurse last
check on that patient
in bay No. 2? She's
been lying there for
45 minutes with the
curtain pulled around
her. Maybe the sur-
geon is running late
or maybe a case is
running long.
Whatever the reason
for the delay,
nobody's told the
patient because
nobody's bothered to
check in on her. On
our satisfaction sur-
veys, some of our
patients who had
longer-than-usual wait
times in pre-op noted
they felt like we'd for-
gotten about them.
We came up with a
• TIME TO TOUCH BASE Tara Shelton, RN, checks the whiteboard to see when it's
time to check on her patients at the Owensboro (Ken) Surgery Center.
Lyzette
Galloway,
RN,
CASC
Ideas Work
P r a c t i c a l p e a r l s f r o m y o u r c o l l e a g u e s
That
