Miller says profit margins are up. Going forward, the center wants to
offer patients more options to finance their procedures, which may
include offering patients healthcare credit cards.
• Strengthening the supply chain. One of Ms. Miller's first priorities
was to evaluate the supply chain as a way to "trim the fat." This
included renegotiating contracts with key suppliers, physician case-
costing comparisons and getting staff more engaged in finding less
expensive product substitutions, such as swapping a disposable back-
pad ECG in favor of a non-disposable 3-lead ECG for electrocautery
monitoring. "Now we see dollar signs on the shelves," Ms. Miller says.
Going with the flow
Ms. Miller chalks up The Surgery Center's success to finding new
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