S E P T E M B E R 2 0 1 7 • O U T PA T I E N TS U R G E R Y. N E T • 6 1
I
n a market domi-
nated by 2 large
health systems,
The Surgery
Center in Fort
Wayne, Ind., has spent the
past few years working
hard to remain viable —
and profitable.
"It's been a culture shift
in that we've all had to
wrap our minds around
the business of health
care, not just patient
care," says Brandy Miller,
MHA, MSN, RN, CNOR, director of the ENT-only facility. "Our No. 1
priority will always be to deliver the best possible care for our
patients, but we also have to keep a close eye on the bottom line.
Otherwise, we won't be here."
Since Ms. Miller arrived 3 years ago, the nurs-
es and other staff have embraced multiple ini-
tiatives that have positively impacted the bot-
tom line.
FINANCIAL MANAGEMENT
This ENT Center Sees
Strength in Numbers
The Surgery Center of Fort Wayne, Ind.,
takes a team approach to purging unnecessary costs.
• PAYING DIVIDENDS The center has boosted profitability by requiring patients to
meet at least 60% of their financial responsibilities before surgery.
The
Surgery
Center
SM
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