1 6 • O U T PA T I E N T S U R G E R Y M A G A Z I N E • S E P T E M B E R 2 0 1 7
Y
ou're sitting at your desk, dealing with the issues of the day,
when your receptionist comes to your doorway with a busi-
ness card in hand. Nope, it's not a rep. It's a surveyor, and
your day just radically changed. Even the most organized surgical
facility leader probably has the same response. Your heart rate goes
up, you get that feeling of dread and you close whatever you're
doing to go introduce yourself to the waiting surveyor. You escort
the surveyor to the conference room, have the entrance interview
and get to work. For the next couple days, you'll pull out and put
back binders, locate policies, answer questions, tour the facility and
review medical records. When all's said and done, you'll sit down for
the exit interview, pen in hand, bracing to hear about deficiencies
the surveyor uncovered. Whatever the outcome, you might as well
do what you can to make her job easy while she's in your facility.
• Put your binders on the table in alphabetical order, binders facing
the surveyor. This will make it easier to locate what she needs.
Little Things You Can Do for Your Surveyor
• GUEST SERVICES What can you do to make your accreditation surveyor's time at your facility be as pleasant as possible?
Pamela
Bevelhymer,
RN,
BSN,
CNOR
Ideas Work
That